VOC (Voice of the Customer)

The voice of the customer (VOC) is the collective set of information about your actual or potential customers. They communicate with you in a myriad of ways. An effective VOC strategy captures that information and puts it to use.

This overview module is intended to help frontline team better understand their role in gathering customer data. It also provides them with a way of gathering information on their internal customers.

 

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Voice of the Customer Audio Term

Voice of the Customer Audio Term

Corporate license for the Voice of the Customer audio term. Save with our available streaming option.
$12.99
Voice of the Customer Module Pack

Voice of the Customer Module Pack

Contains Voice of the Customer instructor materials
$8.99
Voice of the Customer (VOC) Overview PowerPoint Presentation

Voice of the Customer (VOC) Overview PowerPoint Presentation

Corporate license for the Voice of the Customer (VOC) Overview PowerPoint presentation.
$8.99
Voice of the Customer (VOC) Overview Video

Voice of the Customer (VOC) Overview Video

Access to our Voice of the Customer (VOC) Lean Training System Video.
Part of our Continuous Improvement Central video and download service.
Monthly subscription fee for CI Central:
$9.99
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