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VOC (Voice of the Customer)

VOC (Voice of the Customer)

See Where This Module Fits In Our
Practical Guide to Continuous Improvement


Overview

Module Overview

The voice of the customer (VOC) is the collective set of information about your actual or potential customers. They communicate with you in a myriad of ways. An effective VOC strategy captures that information and puts it to use.

This overview module is intended to help frontline team better understand their role in gathering customer data. It also provides them with a way of gathering information on their internal customers.

Phase 6 Packs

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(00) Voice of the Customer. (Instructor Convenience Pack)

(00) Voice of the Customer. (Instructor Convenience Pack)

Contains Voice of the Customer instructor materials.
DOWNLOAD OPTION AVAILABLE.
$10.98
(01) Voice of the Customer. (Independent Study Pack)

(01) Voice of the Customer. (Independent Study Pack)

Contains individual study materials for the VOC/Voice of the Customer module. Download option available.
$1.99
Voice of the Customer Audio Term. (Corporate License)

Voice of the Customer Audio Term. (Corporate License)

Corporate license for the Voice of the Customer audio term. Allows unlimited listening by active employees of the org. listed in the 'Ship To' address. License applies to a single reporting unit. (Rule of thumb: one license per president)
$12.99
Voice of the Customer Audio Term. (Individual License)

Voice of the Customer Audio Term. (Individual License)

Individual license for Voice of the Customer Audio Term. Allows listening only by the person named in the "Ship To" address.
$3.99
Voice of the Customer (VOC) Overview PowerPoint Presentation

Voice of the Customer (VOC) Overview PowerPoint Presentation

Corporate license for the Voice of the Customer (VOC) Overview PowerPoint presentation.
$8.99
Voice of the Customer/VOC Term (FREE DOWNLOAD AVAILABLE)

Voice of the Customer/VOC Term (FREE DOWNLOAD AVAILABLE)

FREE DOWNLOAD AVAILABLE.
Voice of the Customer/VOC Term on PDF.
$1.99
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