Root Cause Analysis & The 5 Whys
When you have a medical condition, you can treat the symptom, or you can treat the underlying problem. You don’t have to be a doctor to know which option is better. Unfortunately, finding the source of the ailment can be a challenge, which is why some people simply slap Band-Aid after Band-Aid on their ailments.
In problem solving, people often do the same. They treat the surface issue without diving deep enough into their analysis to figure out what is at the heart of the problem. Unfortunately, problems don’t get solved unless they find the root cause and eliminate it once and for all. They tend to come back, or pop out sideways with a new symptom.
Getting to the bottom of a problem is known as root cause analysis, and the 5 Whys is one of the simplest tools for finding your way there. This module covers the general concept of root cause analysis, and goes into detail about how to use the 5 Whys.
Root cause analysis simply means getting to the bottom of things. It is a problem solving practice intended to prevent treating a symptom rather than the underlying cause.
Root cause analysis works because of the existence of the cause and effect principle, which means that for every effect, there is a cause in an upstream process step (or steps).
The most commonly used and simplest of the problem solving tools is the 5 Whys. It is easy to teach, easy to use, and very effective in the right situations. Our 5 Whys training clarifies what those situations are.
While we certainly want leaders to gain a deep understanding of how the tool can help them reach their goals, our root cause analysis and 5 Whys training is focused on the frontline. We want the employees doing the day-to-day work of the company to learn how tools like the 5 whys will make their jobs better. Understanding how the 5 Whys can benefit them personally will make them more likely to use the tools on their own.
This class on root cause analysis and the 5 whys provides Lean trainers the materials to instruct their teams on how to permanently solve a problem by getting to its root cause rather than working on its symptoms. It can also be used for self-study.
As part of our Lean training system, the PowerPoint class may be expanded with our student guide, DVDs, audio programs, and Lean forms. It also has the consistent look and feel of our full line of training materials to provide a seamless message to your teams.