Quality is critical to the success of an organization, but teams often have only a limited understanding of how to achieve it.
Without good quality, a company can’t survive. Their costs are too high, and their customers are dissatisfied. Not a good combination.
Fortunately, Lean places a heavy emphasis on improving quality as a way to reduce waste.
This overview on quality covers the following topics:
This module is intended to align frontline employees with the company's quality efforts. It presents information in a down-to-earth, relatable way that will engage team members, and move them closer to committing to the quest for zero defects.